Shipping policy

Shipping Terms

• Orders placed Monday to Friday by 10:00am can be delivered on the same day in our local delivery areas.  We do not guarantee same day delivery outside the local area. Please refer to the delivery area map for details.  
• Any order placed after 10:00am will be delivered the next business day or the day chosen.
• For Saturday deliveries, please ensure orders are placed by 12:00pm the day before.
• No Sunday deliveries available – only during peak holiday time periods or where otherwise stated
• Any orders placed on Saturday or Sunday will be delivered on Monday or day chosen, unless otherwise stated. 
• We cannot always guarantee AM or PM delivery times but are always willing to do our best to meet your time-of-day requests, whenever possible, except for Valentine's Day and Mother's Day. 
• During busy holiday times, we always recommend placing your order well in advance. Valentine's and Mother's Day are generally the busiest flower-giving times during the year. For Mother's Day in particular, we recommend choosing a delivery date on the Friday or Saturday before Mother's Day. 
• During peak holiday periods, cut off times for placing orders may vary
• Delivery and taxes are not included in the price of the arrangement and will be applied at checkout.
• All prices are in Canadian Dollars
• When you order online, you will receive an immediate online receipt to print and retain for your records. You will also receive a receipt by e-mail. Please review for accuracy and contact us immediately of any errors. 

Delivery

Orders placed Monday to Friday by 10:00am can be delivered on the same day in our local delivery areas. We do not guarantee same day delivery outside the local area. Please refer to the delivery area map for details. Any order placed after 10:00am will be delivered the next business day or the day chosen. For Saturday deliveries, please ensure orders are placed by 12:00pm the day before. Orders placed on Sunday will be delivered on Monday. Please see our delivery policy for all the details.

 

Substitution

We strive to retain the value and the integrity of every item ordered, paying particular attention to colour scheme and premium flower varieties. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Please see our Substitution Policy.